Questions?
We have the answers you need.

From materials and installation to care, durability, and budget — choosing flooring can bring up many questions. Here are the answers our clients ask most often.

Products & materials

What’s the difference between a carpet, an area rug, and a stair runner?

A carpet typically refers to wall-to-wall floor covering. A rug (or area rug) is a standalone decorative piece, often placed over a hard surface. A stair runner is a long, narrow carpet designed specifically for stairs — adding style and safety.

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What is a “floating floor”?

A floating floor is a type of flooring installation where the planks lock together without being nailed or glued to the subfloor. It’s common for engineered wood and vinyl, offering easier installation and flexibility over time.

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What’s the difference between solid hardwood and engineered wood?

Hardwood flooring is made from a single piece of solid wood. It is known for its durability, authentic appearance, and longevity. It can be sanded and refinished several times over the years, but it is more sensitive to changes in humidity and temperature.

Engineered wood consists of several layers of wood, with a top layer of real wood. This structure makes it more stable than hardwood, and therefore less prone to movement caused by humidity. It has the same appearance as solid wood, but is compatible with more environments, such as basements or heated floors.

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Installation & care

Can I install wood flooring in the kitchen or bathroom?

Engineered wood can work in kitchens with proper care, but it’s not recommended for bathrooms due to moisture. For wet areas, vinyl flooring is a better choice thanks to its water resistance and easy maintenance.

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How do I properly maintain a wood floor?

Sweep or vacuum regularly to prevent scratching, use a damp (not wet) mop for cleaning, and avoid harsh products. We also recommend felt pads under furniture and area rugs in high-traffic areas.

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Do you offer installation services?

Yes, we offer installation services for all our flooring products, including wood, carpet, rugs, and vinyl. To learn more and schedule your installation, make an appointment with one of our sales representatives.

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Projects

Do you work on commercial projects?

Yes, we carry out a wide variety of commercial projects, including restaurants, residential towers, retail spaces, and hotels. Our team can assist you from planning to completion to meet your specific needs.

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How do I know which product is best for my project?

Our team will guide you based on your space, lifestyle, and design preferences. We also offer personalized samples so you can see and feel your options before making a decision.

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Can I create a custom product?

Yes, we offer custom solutions for wood, vinyl, and carpets. Our products can be fully customized to perfectly meet your needs and fit your project.

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Have more questions? Don’t hesitate to reach out.

Contact us or stop by the showroom — we’ll be happy to help.